Support Centre
Get the help you need — whether it's a quick answer, a step-by-step guide, or a direct conversation with our team.
Contact Our Support Team
Choose the channel that works best for your situation.
Email Support
Send us a detailed message and we'll respond within 4 business hours.
Phone Support
Speak directly to a support agent for urgent or complex issues.
Submit a Ticket
Log and track your support request through our contact form.
Help Yourself First
Most questions are answered faster through our self-service resources.
Choose Your Support Level
All clients get standard support. Upgrade for faster response times and dedicated assistance.
Standard
Included with all platform subscriptions.
- Email & ticket support
- Knowledge base access
- Response within 4 business hours
- Onboarding training session
- Community forum access
Priority
For institutions needing faster, more direct support.
- Everything in Standard
- Phone support line
- Response within 1 business hour
- Dedicated account manager
- Monthly check-in call
- Early access to new features
Enterprise
White-glove support for large institutions and groups.
- Everything in Priority
- 24/7 critical issue escalation
- On-site training available
- Custom SLA agreement
- Dedicated technical consultant
- Quarterly business reviews
Current System Status
Live status of all Jali Digital Solutions platforms.
Last updated: automatically refreshed every 5 minutes. Having issues? Report an incident
We're Here When You Need Us
Our team is made up of educators and technologists who understand your world. We don't just fix issues — we partner with you.
Get in Touch